Celestial Silk offers a 15-day full money back guarantee if you are not completely satisfied with any silk pillowcase that you purchased from us. Silk sheet sets that have been opened or used are not returnable. For unopened items, returns are allowed for up to 60 days after the purchase date.
Our luxurious silk sheets and silk pillowcases are made from pure Grade A mulberry silk, and are custom made with the utmost care. We firmly believe you will be satisfied with our products, but if not, simply contact us within 15 days of the delivery date and let us know.
In the case that you are returning/exchanging due to a manufacturer's defect, or if you did not receive correct items you ordered, simply send an email immediately to firstname.lastname@example.org and we will make arrangements for your parcel to be returned for free.
In the case that you are returning/exchanging due to reasons unrelated to manufacturer's defects and/or incorrect items, please understand that you will be responsible for return postage costs. For such returns we suggest that you use tracking and/or insurance to avoid potential disputes, as we do not accept any responsibility for items lost or damaged during return transit.
To request a Return Merchandise Authorization (RMA) for an order, please email us at email@example.com.
If you would like to cancel your order, please contact us within 12 hours of placing your order. We carry all items in stock and pride ourselves on dispatching items within 24 hours.
If your order has not been shipped out yet we can cancel the transaction and issue you a refund immediately. If you do not cancel the order until after it has already been shipped, please see the Return Process.
The most reliable way to contact us is through email at: firstname.lastname@example.org.